Contact2019-07-12T13:41:36-07:00

Contact

Email or Live Chat us below – we will respond within 24 business hours.

Or search our FAQ below.

FAQ

Search for answers to the most commonly asked questions.

Do you offer a guarantee on all campaigns?2019-05-05T06:10:22-07:00

Yes. Every campaign that is listed through Trial Partners will receive a patient referral and 100% money-back guarantee.

Are there any indications which you recommend not listing?2019-05-05T06:10:48-07:00

Yes. We take pride in our product and know that our method of recruitment does not work for some therapeutic areas. For a complete list of indications we service, navigate to the Order Now page and select the indication drop down menu.

If an indication is not listed and you would still like to try Trial Partners for sourcing patients, please Live Chat or email us to discuss further.

What indications do you recruit for?2019-05-05T06:11:03-07:00

Trial Partners sources patients for all therapeutic areas. For a full list of indications we’ve worked on, navigate to the Order Now page and select the indication drop down menu.

I need patients faster – can I recruit for one week instead of two?2019-05-31T03:40:25-07:00

Our Marketing Team strongly advises against one-week campaigns. We like to keep things simple at Trial Partners so at this time, we only have one package offering.  A two-week campaign for $1000.

I am going out of town – can I pause my recruitment campaign?2019-05-31T03:43:16-07:00

We keep our costs low by keeping things simple. Since pausing campaigns can result in very disruptive administrative work and adversely affect patient sign ups, we do not allow campaigns to be paused once they are activated.

How do I list a study?2019-05-31T03:47:17-07:00

You can click on the ‘Order Now’ button at the top of every page or email a team member to get your study listed.

Do you offer discounts?2019-01-23T15:29:24-08:00

Since our advertising comes with a referral guarantee and a money back guarantee, we do not offer any discounts.

What if I’d like to speak with someone over the phone?2019-05-31T03:53:42-07:00

Please contact us via email or live chat and a team member will schedule a phone call with your site.

Do you offer any additional services?2019-05-05T06:12:58-07:00

At this moment, we only offer advertising services for recruiting. Trial Partners is working on a technology platform that will be availbale in the future.

What makes Trial Partners unique?2019-05-31T03:59:34-07:00

Trial Partners is a marketing company that truly values our partnerships with research sites. We do media buying while offering a 100% money back guarantee. If we don’t meet our promise within 15 days, you get all your money back and keep any patients we send your way.

Do your referral guarantees change?2019-01-23T15:27:50-08:00

We will not change our referral guarantee after you’ve purchased a campaign with us, but our referral guarantee numbers are subject to change based on current advertising trends.

What if I have more budget that I’d like to spend?2019-05-05T06:14:29-07:00

We like to keep things simple at Trial Partners. At this time, we only have one package offering, a two week campaign for $1000.

If you have additional budget and would like more referrals, Live Chat or email us and we can discuss a customized listing price for your campaign.

Are these referrals from a database?2019-01-23T15:26:19-08:00

No. These are real patients who are signing up for your study in real time. We do not email or text message blast patients from previous campaigns for your study.

Do you recycle referrals?2019-01-23T15:26:00-08:00

We do not recycle any patients.

Will I receive better referrals from your recruitment service?2019-05-31T04:09:28-07:00

We’d like believe that the patients we’re sending over are quality patients. Typically, the quality of a referral can vary greatly by one own’s perspective. For instance, if a referral doesn’t qualify for one study but enrolls in another – is that a bad lead?

On average, 70% of our patients will voluntarily fill out demographic information about themselves and provide previous medical history.  While we do not have all of the answers, we can tell you that we take extreme pride in what we do and the quality of the leads we provide.

What is your average screening rate for referrals?2019-05-05T06:15:26-07:00

Screening rates are difficult to measure and vary greatly by each study protocol. Since Trial Partners only provides potential subjects for a study and does not require any feedback on how these patients perform or what quantity ultimately enrolls in or screen fails from a study, we cannot provide any specific details.

How do you source your patients?2019-05-31T04:15:54-07:00

We find patients using all forms of digital advertising. Trial Partners does media placements on Google, social media platforms, as well as health blogs. Our Marketing Team has a background in media buying and we believe sourcing patients through digital means is the most cost effective for research sites. 

What definies a referral?2019-05-31T04:19:30-07:00

A patient referral is someone that has expressed interest in learning more about your research study. They will voluntarily opt-in by entering their contact information. Many patients will also fill out demographic information about themselves and provide any medications they might be taking. 

Are you GDPR compliant?2019-01-23T15:23:49-08:00

We currently do not support any international campaigns. Our company does not have an EU representative.

Do I need sponsor approval to list my study?2019-05-31T04:24:27-07:00

Many sites will use their pass through budget or spend money out of pocket for our advertising services. Some sites prefer to get approval from the sponsor or CRO to run any advertising campaign through a third-party, but this is not necessary for all sites. Trial Partners can also do general recruitment campaigns for your site.

If, however, you would like to run an advertising campaign for a study that will be reimbursed by the study sponsor, we always recommend getting approval prior to listing.

What if I do not have an IRB approved ad?2019-05-31T04:27:34-07:00

If you don’t have an IRB approved ad, don’t worry.

We can still list your campaign without any study details, however, the patient referrals you receive may be a bit broader and may not necessarily fit into your study since they will be unable to gather more information about the program prior to signing up.

Do I need IRB approval to list my study?2019-05-31T04:31:06-07:00

We can list your study without an IRB approved ad, however, the recruitment campaign will not be able to include any study details or mention of any risks or benefits for the patient. 

While we can list your study without an ad, we highly recommend utilizing approved materials. This will provide more information and build legitimacy in the eyes of the patient.

Where do I find my invoices?2019-01-23T15:21:56-08:00

Invoices will be sent to you via email after you purchase an advertising campaign. If you cannot find your invoice in your inbox, please check the spam folder.

None of my referrals qualified – can I get a refund?2019-01-23T15:21:30-08:00

We do our best to ensure that you’re getting patient referrals that are interested in joining your study. Unfortunately, we cannot promise that they will be qualified or interested in every study that your site is running. After we start advertising, we are unable to offer a refund.

The sponsor closed enrollement – can I get a refund?2019-01-23T15:21:09-08:00

If you contact us before we launch your advertising campaign, we can provide you with a full refund. However, once we begin advertising, we do not offer a refund.

Do you offer refunds?2019-01-23T15:20:43-08:00

Once we set up your campaign and begin advertising, we do not offer a refund. Campaigns are typically live within 24 hours.

If, however, you set up a campaign with a future start-date and request a refund, then yes, we are happy to provide one.

What if my referral guarantee is not met?2019-01-23T15:18:49-08:00

If your referral guarantee is not met, we will give you a 100% refund and you will get to keep the patients that were already sent your way.

How much does your recruitment service cost?2019-01-17T01:13:06-08:00

$1,000. Each campaign costs the same amount and runs for two weeks (15 days).